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Get help with Kibu AI and learn how to get the most out of your learning experience.
Getting Started
Account & Billing
Using Kibu
Troubleshooting
Privacy & Security
Contact Support
Popular Questions
Quick answers to the most common questions about Kibu AI Learning Platform
What is Kibu AI Learning Platform?
How do I get started with Kibu?
What subscription plans are available?
How do I cancel my subscription?
How do I use voice commands with Kibu?
How do I reset my password?
Help Topics
Getting Started
What is Kibu AI Learning Platform?
Kibu is an innovative AI-powered learning platform designed to revolutionize education through voice-based interactions. Our platform combines advanced artificial intelligence with natural language processing to create a personalized learning experience that adapts to your unique needs and learning style.
With Kibu, you can engage in natural conversations about any subject, ask questions, receive detailed explanations, and explore complex topics through intuitive voice commands. Our AI companions are designed to provide instant, accurate responses while adapting to your knowledge level and learning pace.
Key Features
- Voice-powered AI companions
- Personalized learning paths
- Comprehensive subject coverage
- Interactive Q&A sessions
How do I get started with Kibu?
- Create an account: Sign up for Kibu using your email address or social media accounts. Visit our homepage and click on “Get Started” to begin the registration process.
- Choose a subscription plan: Select the subscription plan that best fits your needs. We offer various options for individuals, students, educators, and organizations.
- Set up your profile: Complete your profile by providing information about your learning goals, interests, and preferences. This helps us personalize your learning experience.
- Explore companions: Browse our collection of AI companions specialized in different subjects and select those that align with your learning objectives.
- Start learning: Begin your learning journey by asking questions, requesting explanations, or exploring topics through voice commands or text input.
System Requirements
Kibu is designed to work seamlessly across various devices and platforms. Here are the minimum system requirements:
Web Browser
- Chrome (version 88 or higher)
- Firefox (version 85 or higher)
- Safari (version 14 or higher)
- Edge (version 88 or higher)
Mobile Devices
- iOS 14.0 or higher
- Android 8.0 or higher
- 2GB RAM minimum
Account & Billing
Subscription Plans
Kibu offers flexible subscription plans designed to meet different needs and budgets. All plans include access to our core features, with premium tiers offering additional benefits.
Basic
kes 1000/month
- ✓ Access to 3 AI companions
- ✓ 100 voice minutes per month
- ✓ Basic learning analytics
Premium
kes 2300/month
- ✓ Access to all AI companions
- ✓ 500 voice minutes per month
- ✓ Advanced learning analytics
- ✓ Priority support
Enterprise
Custom pricing
- ✓ Unlimited AI companions
- ✓ Unlimited voice minutes
- ✓ Custom AI companions
- ✓ Dedicated support
Managing Your Account
How do I update my account information?
You can update your account information by navigating to the “Account Settings” section in your dashboard. Here, you can modify your personal details, change your email address, update your password, and manage your notification preferences.
How do I reset my password?
If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you instructions to reset your password. If you're already logged in and want to change your password, go to "Account Settings" and select the "Security" tab.
How do I cancel my subscription?
To cancel your subscription, go to “Account Settings” and select the “Subscription” tab. Click on “Cancel Subscription” and follow the prompts to complete the cancellation process. Your subscription will remain active until the end of the current billing period.
Using Kibu
Voice Interaction
Kibu's voice interaction feature allows you to engage with our AI companions through natural speech, making learning more intuitive and accessible.
How to use voice commands
- Click on the microphone icon in the chat interface or press the designated hotkey (default: Spacebar).
- When the microphone turns blue, start speaking your question or command clearly.
- The system will automatically detect when you've finished speaking and process your request.
- You'll receive both audio and text responses from your AI companion.
Voice command examples
“Explain the concept of photosynthesis”
“What are the key events of World War II?”
“Help me solve this equation: 2x + 5 = 15”
“Summarize the plot of Romeo and Juliet”
AI Companions
Kibu offers a diverse range of AI companions specialized in different subjects and teaching styles. Each companion is designed to provide expert knowledge and personalized guidance in their respective fields.
Professor Algebra
Mathematics Expert
Specializes in mathematics from basic arithmetic to advanced calculus. Known for breaking down complex concepts into simple, understandable explanations.
Learn moreDr. Nova
Science Specialist
Covers all scientific disciplines including physics, chemistry, and biology. Excels at explaining scientific principles through real-world examples and interactive demonstrations.
Learn moreTroubleshooting
Common Issues
Voice recognition not working
If the voice recognition feature is not working properly, try these troubleshooting steps:
- Ensure your microphone is properly connected and not muted.
- Check that you've granted microphone permissions to your browser.
- Try using a different browser or device to identify if it's a hardware issue.
- Make sure you're in a quiet environment with minimal background noise.
- Restart your browser or application.
Slow response times
If you're experiencing slow response times from the platform, consider these solutions:
- Check your internet connection speed and stability.
- Close unnecessary browser tabs and applications to free up system resources.
- Clear your browser cache and cookies.
- Try using a wired connection instead of Wi-Fi if possible.
- If the issue persists, it might be related to high platform traffic. Try again later.
Payment issues
If you're encountering payment-related problems, follow these steps:
- Verify that your payment method is valid and has sufficient funds.
- Check if your card hasn't expired or been blocked by your bank.
- Ensure your billing address matches the one registered with your payment provider.
- Try using a different payment method if available.
- Contact your bank to check if they're blocking the transaction.
Privacy & Security
Data Protection
At Kibu, we prioritize the protection of your personal information and learning data. Our comprehensive data protection measures ensure that your information remains secure and private.
How we protect your data
- End-to-end encryption for all communications
- Regular security audits and vulnerability assessments
- Strict access controls and authentication protocols
- Compliance with international data protection regulations
- Secure data centers with physical and digital safeguards
Your privacy rights
- Right to access your personal data
- Right to correct inaccurate information
- Right to delete your data (right to be forgotten)
- Right to restrict processing of your data
- Right to data portability
- Right to object to data processing
Contact Support
Get in Touch
Our dedicated support team is available to assist you with any questions, concerns, or technical issues you may encounter while using Kibu.
Live Chat
Chat with our support team in real-time during business hours.
Contact Information
Phone: +254 768 999 816
Hours: Monday-Friday, 8am-6pm EAT
Address: Nairobi, Kenya
Social: @KibuAI
Ready to Transform Your Learning Experience?
Join thousands of learners who are already using Kibu to accelerate their education and achieve their goals.